Business process improvement and automationFix the process, then automate it.

ITDereh analyses how work moves through your company, removes what slows it down, and builds the automation and AI agents that keep it running.

Discuss your process See how we work
Example: invoice approvalAutomated
Steps
5
Time
12 min

Illustrative example, not a client result.

What we do

Most of the gain comes from fixing the process before any software is involved. Automation then keeps the new process running.

Process analysis and redesign

We talk to the people who do the work, map what really happens, and redesign it with fewer steps and clear owners.

Workflow automation

Routine steps move between your CRM, spreadsheets, e-mail and messengers without anyone copying data by hand.

AI agents and bots

Assistants that answer customers, qualify leads, book meetings and handle internal requests, and pass the case to a person when needed.

See a process run

Pick an example and run it. These are illustrative scenarios of the kind we build.

ScenarioEnquiry from the websiteDone · 6 s
  1. TriggerForm submittedContact form on the website
  2. AIAssess the enquiryReads the message, scores it
  3. DataEnrich the dataSize, industry, website
  4. ActionDeal in the CRMOwner assigned
  5. NotificationTell the sales teamTelegram message and summary

Execution log

  • TriggerNew enquiry from the website: Müller Trading GmbH
  • AIRequest: service contract, budget stated, score 82/100
  • Data45 employees, heating and ventilation, Hamburg
  • ActionDeal created, owner: Sales North
  • NotificationSummary sent, reply draft ready
Manually~15 min
With the scenario6 s

Result

Deal
Müller Trading GmbH
Score
82 / 100, hot lead
Reply to the client
Draft ready

Illustrative scenario. Names and figures are examples, not client results.

Map first, then automate

This is the kind of map we draw in the first weeks: who does what, where work waits and where information is copied by hand. Switch to see the same process after redesign.

Manual stepAutomated step
Customer Sales Operations Finance Waiting for an e-mail replyReply tracked, reminder sent Requestarrives Accepted?YesNo Closed Paid Copy the requestto a spreadsheet Request goesinto the CRM Prepare thequote Check stock byphone Stock checked inthe system Deliver or dothe work Type the invoice Invoice createdautomatically Chase thepayment Payment tracked,reminders sent Details are copied by hand from the e-mail into aspreadsheet The request is read and entered into the CRMautomatically Stock is checked by phone and from memory Stock is checked in the system and the plan updatesitself The invoice is typed late and chased by hand The invoice is created on delivery and reminders go out bythemselves

Swipe to see the whole map

Illustrative process, not the process of a real client.

An agent that does the work, not only the talking.

It reads the request, checks your stock or calendar, writes to your CRM and hands the case to a person when it should. Every action is logged, so you can see exactly what it did.

  • Works in WhatsApp, Telegram, e-mail and on your site
  • Hands over to a person when unsure
Sales assistantonline
Hi, we need 200 units delivered to Hamburg by the 15th. Possible?
Yes. Standard delivery to Hamburg takes 3 days, and I can reserve the stock now. What is the company name?
Müller Trading GmbH
Thanks. A quote is on its way, and your account manager will call you today at 14:00. Does that work?
Works for me.
What the agent didLogged automatically
  • Request recognised: 200 units, Hamburg, by the 15th
  • Stock checked and reserved
  • Lead created in the CRM
  • Call booked for 14:00
  • Account manager notified in Telegram

Example conversation. Names and numbers are illustrative.

How we work

Four steps. You see the map and the new design before anything is built.

1

Diagnose

Short conversations with the people who do the work. We find where time, money and information get lost.

2

Map

The real process on one page: steps, owners, handovers and waiting times.

3

Redesign

Fewer steps, clear owners and simple rules, agreed with you before any build.

4

Automate

Integrations, bots and AI agents built, tested with your team and handed over.

Technologies

We choose tools once the process is clear, and start from what your team already uses.

  • n8n
  • OpenAI
  • Anthropic
  • Telegram
  • WhatsApp
  • Google Workspace
  • Excel
  • CRM systems
  • APIs and databases
  • APIs and databases
  • CRM systems
  • Excel
  • Google Workspace
  • WhatsApp
  • Telegram
  • Anthropic
  • OpenAI
  • n8n

Where it pays off

Any team with work that repeats and passes between people.

Sales and customer requests

Leads, quotes and replies handled the same way every time.

Operations and logistics

Orders, shipments and handovers tracked without chasing people.

Finance and documents

Invoices, contracts and approvals that move on their own.

Support and internal requests

Questions answered and tickets routed to the right person.

Who you work with

20+years running businesses
Alexander BrodskyFounder, ITDereh

ITDereh is an Israeli company. Alexander works with each client directly, from the first conversation about the process to the finished automation.

Tell us about one process that slows you down.

A few lines are enough. We reply with questions or a suggested next step.

Phone+972 55-771-5380 E-mailhello@itdereh.co.il WhatsAppMessage us on WhatsApp